Can I place an order over the phone?
Naturally, we are accessible from 8 a.m. to 5 p.m. every day. The number to reach us for customer care is 702-751-1808.
How will I know whether my order was received and processed successfully?
The message "Your order has been successfully received" will show if the order was received right away after selecting "Complete Order," and we will send you an email verifying your order. On the internet, on your personal account page, you can always check the progress of your orders. Press "my account" and choose "my orders" after signing into your account (on the right side) with your email address and password.
Can I cancel an order, and if so, how?
If the goods haven't been delivered yet, a transaction that was ordered on the website can be cancelled. You can check to see if the order has shipped and cancel by sending an email to info@spirulux com. Can I modify the order's specifics after it has been submitted? such as shipping method, address, etc.? You can reach us by phone or by email at info@spirulux com if the order has not yet left our warehouses, and we will do our best to help you and make the necessary changes.
Please assist me; I have a query that wasn't addressed.
Absolutely! If you have any questions, we are available to help. Our email address is info@spirulux com, and we would be pleased to help you in any way. Undoubtedly, we get a lot of emails. Please provide your purchase number and shipping address if you want a quick answer.
What are the website's payment options?
The following credit cards are accepted for payment: Visa, MasterCard, Isracard, Diners Club, or PayPal.
Is cash accepted?
No, only PayPal or a credit card may be used for payment.
What is your approach to privacy?
Your information will never be disclosed to a third party. Who is a third partyl never be disclosed to a third party. Who is a third party? You and we are the first and second parties, respectively. Thus, anyone other than us is a third party.
Reliability of Information
We make every effort to provide accurate product descriptions on the Site, but to the fullest extent permitted by applicable law, we make no representations or warranties as to the accuracy, completeness, reliability, currentness, or error-free nature of the product descriptions, colours, information, or other content found there.
This website might not be complete or up-to-date and could have typographical or factual mistakes. As a result, we hold the right to alter or update information at any time without prior notification in order to reflect any changes. This includes after an order has been submitted. We regret any inconvenience this may cause and retain the right to refuse or cancel any orders placed as a result of any such price or availability mistakes, inaccuracies, or omissions. For any inconvenience, we apologise.
Your Duties and Obligations
You must abide by these Terms and Conditions as well as any additional cautions or usage guidelines that may be placed on the site in order to access or use the site. You must always behave in good faith, in line with the law, and with custom. You are not permitted to modify the website in any manner, including by deleting, adding, removing, or changing any of the material or services that may be offered on the website. Without limiting the generality of any other provision of these Terms and Conditions, you are responsible for any losses and damages that Nature Hill NV, our parents, subsidiaries, affiliates, partners, or licensors may incur as a result of your negligence or willful violation of any of your contractual obligations.
CONTROL POLICY
The following terms and conditions, our privacy statement, and other terms and conditions and policies that you may find throughout our site in connection with particular functionality, features, or promotions, as well as customer service, are all deemed to be a part of and included within these terms and conditions. Spirulux provides the content and services accessible on the Site to you subject to these terms and conditions (collectively, "Terms and Conditions"). You acknowledge that you have read, understand, and agree, without restriction or qualification, to be bound by these terms and conditions by accessing or using the site.
A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER ARE CONTAINED IN THE SECTION BELOW ENTITLED "DISPUTES" AND MAY APPLY TO YOU. Your legal rights are impacted by them. Kindly read them. You are welcome to explore our website if you are under 13 years old. You cannot, however, provide us with your personal information. Children under the age of thirteen are not intended for this website. You acknowledge that you have read, understand, and agree, without restriction or qualification, to be bound by these terms and conditions by accessing or using the site. You are not permitted to access our site if you do not accept the terms and conditions.
Device Service Warranties
For a period of two years after the date of retail purchase by the original end-user purchaser, the guarantee covers flaws in the materials and workmanship when used normally ("Warranty Period"). Spirulux will either repair the damaged product or replace it with a new one made from new or usable used components if a flaw develops and a valid claim is submitted within the warranty term.
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