How can I ask for a refund?
Click here to start a refund or return request. Once you click the link, you will be sent to a form where you must provide your order number, the reason for the return or refund, and any other relevant details. After receiving your request, Pribo will examine it and get in touch with you with additional instructions on how to handle the return or refund procedure.
How do you return your item?
Send the cargo to our warehouse using the carrier of your choice. In order for us to determine which return parcel belongs to you, please don't forget to email us the tracking information for your packages. Await the delivery of the shipment to the warehouse. Depending on the distance between your location and the warehouse, it typically takes 5 to 25 days. Don't forget to save the courier's return receipt until your reimbursement has been completed. Don't send your return to the sender's address listed on your shipment, please.
The processing of your return will be impacted by the fact that this is not the return address. Even if you want to send it yourself, you must mail it to the address on the return instructions we give. Prior to shipping back your return, please make sure you start a return request. Without an approved return request, we do not accept returned things, and we are not liable for returning your unlawful item (s). When the return procedure has been submitted and accepted on our site, more information, including the eligible shipping station locations or warehouse addresses, will be given to you via email.
Where is my reimbursement?
If your shipment is received at our warehouse in a condition to be returned, your refund will be handled within 7 to 10 days. Refunds will be given using the original form of payment. Due to a high volume of processing at the warehouse, a further 3-5 days should be given to process the returned products. Within five business days of receiving the returned item or cancellation request, reimbursements for purchases made using credit or debit cards will be refunded to the bank that issued the card.
If you have any queries regarding the timing of the credit posting to your account, kindly get in touch with the card-issuing bank. After five business days of receiving the returned item or cancellation request, reimbursements will be delivered to PayPal, Klarna, or the online payment method you choose if you made your purchase using one of these services or another. Any queries regarding the timing of the refund posting to your account should be directed to the online payment service providers.
Exchanges
Sadly, we don't now accept exchanges, but you may create a fresh order and start a return instead. After we get the returned item, we'll initiate the reimbursement procedure. Please be aware that the original mode of payment used to make the purchase will get the refund. Moreover, bear in mind that the processing time of your bank may require a few business days for the refund to post to your account.
DELIVERY GUARANTEE
If your product hasn't been delivered successfully within 55 days of the day it seems to have been sent out, Pribo offers a complete refund or resend service. Sometimes an order will arrive at the client's local post office and be marked as "pending" due to incomplete address information, a parcel that has not been claimed, an invalid tracking number, etc. The customers should then make delivery arrangements by calling or visiting their neighbourhood post office.
Do not follow
We do not change our data collection and usage methods when we detect a "Do Not Track" signal from your browser, since there is no industry-wide consensus on how to respond to such signals. It is crucial to keep in mind that the shipping guarantee only applies if the shipment hasn't been properly delivered within 55 days of the day it was sent out, as shown by the tracking data. Also, it is advised that customers contact their neighbourhood post office if their shipment has not arrived as a result of incorrect address information or other problems.
Changes
We could occasionally amend this privacy statement to reflect, for instance, adjustments to our procedures or for other operational, legal, or regulatory reasons. The shipping guarantee provided by Pribo, which covers a complete refund or resend if your shipment is not successfully delivered within 55 days, should be noted. Nonetheless, it is the client's obligation to get in touch with their neighbourhood post office for delivery if there are problems with the mail owing to inadequate address information or other causes.
Complaints
As stated above, if you have a problem, please get in touch with us through mail or email at the addresses listed under "Contact" above. Please get in touch with your local post office or arrange for delivery at the post office if you experience any problems with the delivery of your shipment. Also, be aware that Pribo has the right to modify this privacy statement at any time to reflect changes to its practises or for other administrative, statutory, or regulatory purposes.
Terms of Online Stores
By agreeing to these Terms of Service, you warrant that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have granted us permission to let any of your minor dependents use this site. You are not allowed to use our goods for any improper or prohibited purposes, and you are not allowed to break local laws by using the Service (including but not limited to copyright laws). You must not distribute any worms, viruses, or other disruptive programmes. Your services will be immediately terminated if any of the terms are broken or violated.
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