How can I make a request for a return or refund?
Please review our refund policy and adhere to the guidelines. Goods must be unworn in order to be eligible for a refund or exchange (apart from trying them on). Including all labels and packing. Products that don't fit these criteria are not allowed.
Exchange Procedure
Within 30 days of the products' delivery, you can exchange your order. Please be aware that in order to get an exchange, all products must be in their original, unworn packaging. The initial exchange will be sent free of charge from our warehouse. Any more exchanges will require you to cover the cost of shipping.
Refund Procedure
As soon as your order has been processed at the warehouse, we will reimburse it using the original payment method. Please be advised that when the order arrives, it may take 7–14 days. As soon as a refund has been issued, you'll be informed. We are unable to issue refunds to different payment methods than the ones that were used to make the purchases.
Added expenses
Please be aware that we are not liable for paying any import duty or tax on any returns. The expenses incurred in returning your order will be at your expense. As we are unable to issue refunds for missed returns, we advise using a monitored shipping method to return your product or requesting a proof of postage receipt.
Defective goods
Please get in touch via email within 30 days of receiving any damaged items if you do. Please include the following details: order number. which thing is harmed. a breakdown of the issue. photographic proof.
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